PrimeLens Nepal respects your privacy. This policy explains what data we collect, why we collect it, how it is used, and your rights as a customer. Effective date: June 1, 2025.
1. Who We Are
PrimeLens Nepal (“we”, “our”, “us”) is a contact lens retail business operating online at primelensnepal.com, based in Nepal. We are the data controller for personal information collected through this website.
2. Information We Collect
Information You Provide Directly
- Account information: Name, email address, phone number, delivery address.
- Order information: Products ordered, lens parameters entered (power, base curve, diameter), payment details (we do not store full card numbers; payments are processed via third-party gateways).
- Communications: Messages, queries, and feedback you send us via email, WhatsApp, or contact forms.
Information Collected Automatically
- Device & browsing data: IP address, browser type, operating system, pages visited, referral source, time spent on pages.
- Cookies: We use cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyse site traffic. See Section 7 for details.
3. How We Use Your Information
We use your personal information only for the purposes listed below:
- Processing and fulfilling your orders and handling returns.
- Communicating with you about your order, account, or queries.
- Verifying your identity and preventing fraudulent transactions.
- Improving our website, products, and customer service.
- Sending promotional offers or newsletters, only if you have opted in. You may unsubscribe at any time.
- Complying with legal obligations under Nepalese law.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:
- Courier/delivery partners: Name, phone, and address — required to fulfil delivery.
- Payment processors (eSewa, Khalti, banks): Transaction data necessary to process payments. These parties have their own privacy policies.
- Analytics providers: Anonymised or aggregated data (e.g., Google Analytics) for website improvement.
- Legal authorities: If required by Nepalese law, court order, or government request.
5. Data Retention
We retain your order and account data for a minimum of 5 years for warranty, legal, and tax compliance purposes, or as required by Nepalese law. You may request deletion of data not required for legal or statutory purposes by contacting us.
6. Data Security
We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Cookies
Our website uses cookies for:
- Essential cookies: Required for the website to function (e.g., shopping cart, login sessions).
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymised.
- Preference cookies: Remember your settings and preferences.
You may disable non-essential cookies through your browser settings, though this may affect your browsing experience on our site.
8. Children’s Privacy
Our website is not directed at individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us for prompt removal.
9. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of data we are not legally required to retain.
- Opt out of marketing communications at any time.
- Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us at the details below. We will respond within 14 business days.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.